FAQs

How long will the restoration process take?
Because there are many variables and many services involved in fire and smoke restoration, it is difficult to predict exactly how long the complete restoration of your business will take. Consult with your ServiceMaster Clean® technician on the estimated dates and phases of your restoration project.

Can I clean it myself?
We suggest you do not attempt any "do it yourself" cleaning methods without consulting your ServiceMaster Clean® technician. Pretesting, using the right cleaning agent for the particular item, mixing deodorizing agents with cleaning solutions, and using correct dilution rates are just some of the ways a ServiceMaster fire restoration technician expertly controls results. ServiceMaster's professional cleaning system products used by experienced, trained technicians give you the best chance for complete restoration of your belongings.

What are some safety concerns?
At ServiceMaster Clean®, occupant and worker safety is top priority. During initial inspection, safety hazards are identified and addressed, including debris removal, air quality, electrical hazards, slip and trip hazards, etc. Burnt electrical cords and appliances are separated out for disposal, and questionable electrical appliances are unplugged and tagged for evaluation or safe operation. Electrical power may be turned off until evaluation by a licensed electrician.

How do I keep track of non-restorable items?
We recommend that you make a list of items (including food items) deemed non-restorable. Make a copy for your insurance company and keep one for yourself.

Do I need to move out of my property during this process?
This is ultimately your decision. Some things you may want to consider are safety concerns, odors, electricity, noise from equipment, etc. If vacating your premises for any length of time, consider the following: forward your mail to your temporary residence; stop newspaper and other deliveries; notify all utility companies of temporary suspension of services. Please make sure proper notice is given to your landlord.

Do I need general contractors?
There are some items that require general contractors, such as drywall/painting, electrical, plumbing, framing/finish carpentry, flooring/carpet, installation of doors, windows, cabinets, post construction clean up, etc.

Does my personal property need to be moved away from the premises?
Depending on the source, nature and extent of the fire, it may be best to remove all belongings to secure facility for cleaning, storage, and to make room for restoration or construction. ServiceMaster Clean® will work with you and your insurance claim representative to manage this process.

Will I have access to my personal property while they are in storage?
Yes. With advanced notice we can schedule time for a ServiceMaster Clean® team member to meet with you and provide access to your requested items.